Virtual Booth

Recently, the Malaysian government has announced plans to increase the salaries of civil servants. However, this move has been met with widespread disagreement among netizens, who criticize the subpar quality of service provided by civil servants. This sentiment is particularly evident at establishments like The Road Transport Department Malaysia (JPJ) and the Immigration Department of Malaysia, where processes such as passport renewal and collection entail excessive wait times. The prevailing inefficiency, characterized by long queues, underscores the urgent need for improvement. Hence, through the innovation of “iCollect Kiosk”, a groundbreaking technological designed to streamline the passport collection process, thereby reducing wait times and enhancing customer satisfaction. With this system, individuals need only visit the service facility at their designated date and time to retrieve their passport from the machine after application. The development of this prototype kiosk underscores its significance, boasting reliability, user-friendliness, safety, and durability.